If you’re having trouble resetting your password and haven’t received the reset link via email, don’t worry — this is a common issue and can usually be resolved in a few quick steps.
Step 1: Check Your Spam or Junk Folder
In most cases, the reset email is being delivered but gets filtered into your Spam, Junk, or Promotions folder by your email provider.
Search "Lionize"
Search your inbox for messages containing the word “Lionize” during our ongoing brand migration, system-generated emails (such as password resets or team invitations) may still appear under that sender name.
If you find the email there:
Mark it as “Not Spam” or “Move to Inbox.”
Click the password reset link inside to continue.
Step 2: Search All Mailboxes
Sometimes, the reset email may land in a sub-folder or alternate inbox.
Use your email’s search bar and look for:
“Lionize”
“Reset your password”
Step 3: Request a New Reset Link
If you’ve checked all folders and still don’t see the message, try sending a new reset request:
Go to the login page.
Click Forgot Password.
Enter your email address and click Submit again.
Please allow a few minutes for the email to process before checking your inbox and spam folders again.
Step 4: Still Not Receiving It?
If you’ve tried all of the above and still haven’t received the email, please contact our Support Team directly by telling the chatbot that there is a need to escalate. Include the following details to help us locate your account:
The email address you used to sign up
A note that you’re not receiving the password reset email
Quick Tip
As we complete the brand migration, you may also see system notifications (like team invites or project alerts) that still use the “Lionize” sender name.
This is expected and temporary — all emails will transition to the updated branding soon.