Before You Manually Add Content
Allow Time for Auto-Tracking
The system typically auto-tracks content within 6 hours to a few days if the creator used correct tracking requirements. Avoid adding duplicate entries.
Manually Add Content
If your creator posted extra content or failed to use the required tracking hashtags or tagged accounts, you can manually add the content to ensure you're capturing both the content and the performance data.
A majority of all content tracking issues arise from the creator not posting content with the required tracking hashtags.
If the content was not tracked due to the creator's failure to follow the brief, you can require them to update the post or repost the content. (Posts on TikTok cannot be edited and must be deleted and reposted.) To do so, message them via chat and let them know their contract has not been fulfilled because they did not tag the correct account and/or use the correct hashtags.
To avoid any discrepancies in the content after it has already gone live, be sure you're reviewing the creator's caption using the Pre-Approval Content review module if pre-approval was required for your campaign.
Add Content to Your Campaign
Navigate to the Content Tab
Access and manage all content associated with your campaigns by selecting the "Content" tab from the left-hand navigation menu. This opens the content dashboard to view, filter, and add new content.
Initiate Content Addition
Begin the process of manually adding content by clicking the "+ Add Content" button. This reveals a dropdown menu with content type options.
Select the Content Type
Specify the content type by choosing the relevant option from the dropdown menu, such as "Add Instagram Post," "Add Instagram Story," "Add TikTok Post," or "Add YouTube Post." This action opens the form to enter content details.
Enter Content Details
Associate Content with a Creator
Link the content to the correct influencer by typing the creator's handle into the "Influencer" field. This ensures the content is attributed to the creator's campaign contributions.
Provide the Content URL or Screenshot
Link directly to the live content for verification by pasting the content's URL into the "Post URL" field. For Instagram Stories, upload a screenshot.
Document the Reason for Manual Addition
Explain why this content is being added manually in the "Reason For Adding" field. This provides context for tracking discrepancies, such as missed account tags or incorrect hashtags, that prevent automatic tracking.
Submit the Content Entry
Finalize the manual content addition and save it to your campaign by clicking the "Add Content" button. This adds the content to your campaign's list for review and management.